Privacy Policy
Last updated: 1 October 2026
LumaTrap respects your privacy. This policy explains how we collect, use, share and protect personal information when you visit lumatrap.co.za, place an order, contact us, interact with our advertising, or submit information through platforms such as Facebook or Instagram. We process personal information in accordance with applicable South African law, including the Protection of Personal Information Act (POPIA).
Who is responsible for your information
LumaTrap is the business responsible for the personal information described in this policy. Contact us at support@lumatrap.co.za, 067 789 3743, or 36 Jesse Crescent, Highbury, Kuils River, 7580, Western Cape, South Africa.
Information we may collect
Depending on how you interact with us, we may collect your name, email address, telephone number, billing and delivery address, order and transaction details, messages and enquiries, marketing preferences, and technical information such as IP address, browser, device information, cookies, page activity, referral source and advertising identifiers.
Payment card details are processed by the payment provider used at checkout and are not intended to be stored directly by LumaTrap.
Facebook, Instagram and Meta advertising
We may advertise through Meta services, including Facebook and Instagram. If you submit a Meta lead form or otherwise provide information through a Meta campaign, we may receive the information you chose to submit, such as your name, email address, phone number and responses to form questions. We use it to respond to your enquiry, provide requested information, follow up on products or offers, measure advertising performance and, where permitted, communicate relevant marketing.
Our website may also use Meta Pixel or similar advertising technologies to understand website activity, measure conversions, build advertising audiences and improve campaign performance. Meta may receive browser, device, cookie, advertising and event information according to its own terms and privacy practices. Where consent is required for non-essential cookies or marketing, we will rely on the choices made available to you.
How we use personal information
We use personal information to operate the store; process, fulfil and support orders; arrange delivery; manage returns and refunds; respond to enquiries; prevent fraud and abuse; maintain security; keep records; improve our website and services; measure advertising; and send marketing where permitted by law or with appropriate consent.
Who we may share information with
We may share information only as reasonably necessary with service providers that help us operate the business, such as website and hosting providers, WooCommerce, payment processors including Yoco, courier and delivery providers, email or communication services, analytics providers and advertising platforms such as Meta. We may also disclose information where required by law or to protect legitimate legal rights.
Cookies and similar technologies
Our website may use necessary cookies for shopping cart, checkout, account and security functions, as well as analytics or advertising cookies where enabled. Browser settings and any cookie controls made available on the site can be used to manage cookies, although disabling necessary cookies may affect store functionality.
Retention and security
We take reasonable technical and organisational measures to protect personal information. We keep information only for as long as reasonably required for the purpose for which it was collected, for legal and accounting obligations, dispute resolution, fraud prevention or other lawful business needs.
Your rights and choices
Subject to applicable law, you may ask us to confirm whether we hold your personal information, request access or correction, object to certain processing, withdraw marketing consent, or request deletion where there is no lawful reason for us to retain the information. To make a privacy or data-deletion request, email support@lumatrap.co.za with “Privacy Request” or “Data Deletion Request” in the subject line, or contact 067 789 3743.
Children
Our online store is not intended to knowingly collect personal information directly from children without appropriate consent where required by law.
External services
Our website and advertising may link to or use third-party services. Their own privacy policies apply to information they process independently.
Changes to this policy
We may update this policy when our practices, services or legal obligations change. The current version will remain publicly available on this website.